Verge Valet
UPDATE
This consultation is now closed.
We received 363 responses from across all of our suburbs. The level of detail provided was especially helpful. In summary, we heard that:
- 63 per cent have already used the Verge Valet service.
- Of those who have used the service, most rated their overall experience as excellent or very good.
- The majority of respondents want to see the Verge Valet system continue.
A report was presented to the Council Meeting on Tuesday 23 July 2024, at which Council noted the feedback from the Verge Valet Vincent trial and approved the adoption of pre-booked bulk verge collections as a standard service offering.
As a result of community feedback, Vincent residents will now be entitled to two free on-demand Verge Valet pickup each year.
Background
The City of Vincent's Verge Valet™ service for residential bulk waste is coming to the end of a two-and-a-half-year trial. The service is now being reviewed and we are seeking community feedback.
The City of Vincent's Waste Strategy 2018 – 2023 has a vision of zero waste to landfill by 2028. Verge Valet™ Vincent aligns with this strategy by encouraging the diversion of waste from landfill.
In March 2021 Council approved an 18-month service trial of Western Metropolitan Regional Council’s pre-booked service Verge Valet™ Vincent, which started in February 2022, in place of the traditional scheduled bulk waste service collection system.
A further 12-month extension was approved by Council in March 2023, which is due to end 30 June 2024.
Project details
Verge Valet™ is a flexible collection service for residential bulk waste which residents can pre-book all year-round. It replaces the traditional set-date bulk waste collections previously offered by the City.
You can watch a short video about the Verge Valet™ service below.
The trial has now been running for two and a half years. During this time feedback from users of the service has been positive, with more than 80 per cent of the 200 surveyed giving it a five-star rating.
The service aims to reduce the amount of waste collected and increase recycling, and the trial is showing better outcomes than through the bulk verge collection system.
As the end of the trial period approaches, we want to understand whether the Verge Valet™ service is working well for residents and if they feel the service should become permanent.
Even if you haven't used it yet, please tell us why.
Share your thoughts
Your views on the Verge Valet™ trial are really important in helping us understand community preferences for bulk waste collections. You can provide comments in any of the following ways:
- By completing the survey below
- By phone 9273 6000
- By email mail@vincent.wa.gov.au
- In person at the City of Vincent Administration Building, 244 Vincent Street (corner Loftus Street), Leederville (during business hours)
- In writing, by mail to PO Box 82, Leederville, 6902
Hard copy surveys are available on request.
Consultation closed 4pm Tuesday, 7 May 2024.
What will happen next?
After this consultation period closes, feedback we receive will be reviewed and a report presented to Council for consideration.
Everyone who provides feedback, and their contact details when completing the survey, will be notified when this will be considered by Council. Members of the public are welcome to attend the Council Briefing and Council Meeting to ask questions or comment on the proposal.
Information on this page is available in alternative formats on request.
