Update

Since we consulted on library services in late 2024, we are using what we heard to improve the services we offer, keeping the things you valued about what we currently do and exploring your suggestions for change.

The library is continuing its transformation to create a more accessible and engaging space for readers, one that reflects community expectations and use of the service and its facilities.

So far, we have:

  • Improved the selection methods and curation of the library collections.
  • Increased the range of events on offer.
  • New public PCs and printing services.

And we are:

  • Refreshing the collection to improve browsing experience.
  • Improving the layout to be more intuitive and accessible.

To see a more comprehensive list of improvements made see our Work in Progress page which is regularly updated.

Thank you again for your feedback.

Background

The City of Vincent is asking our Library members and the wider community to tell us how we're doing and what you'd like to see more or less of.

There are 232 local public libraries throughout WA. Every year, Western Australians borrow more than 16 million books, electronic books, audiobooks, magazines, DVDs and other items to keep themselves educated, informed and entertained.

The City of Vincent library currently has almost 9,000 members who last year borrowed over 190,000 items.

The library team regularly reviews the services we offer, and this information is used to improve the experience for users and to introduce new services that meet community needs.

The survey is conducted annually which allows us to compare responses year-on-year.

Project Description

The 2024 Vincent library survey will help us review and improve our services so everyone's feedback (members and non-members alike) is invaluable.

If you're a member, we are particularly interested to understand more about:

  • how you use the library
  • which services are most important to you
  • whether your experience of those services is good
  • how you find out about what is happening at the library
  • any ideas you have for improvement

If you're not a member (don’t have a library card or never even been to Vincent library), you can still do this survey! Start by telling us why you're not using the library at the moment.

Share your thoughts

This consultation closed 4pm Tuesday, 26 November 2024.

What will happen next?

Community feedback will be used to maintain the good things that we are currently providing and to improve on the gaps, so we provide library customers with the resources, programs and services they want.

If you'd like to be kept updated via the library e-newsletter, you can subscribe using the survey below.

Information on this page is available in alternative formats on request.