Library Services Survey 2024

A young woman sitting a pod chair in Vincent library engrossed in reading a book.

The City of Vincent is asking our Library members and the wider community to tell us how we're doing and what you'd like to see more or less of.

Background

There are 232 local public libraries throughout WA. Every year, Western Australians borrow more than 16 million books, electronic books, audiobooks, magazines, DVDs and other items to keep themselves educated, informed and entertained.

The City of Vincent library currently has almost 9,000 members who last year borrowed over 190,000 items.

The Library team regularly reviews the services we offer and this information is used to improve the experience for users and to introduce new services that meet community needs.

The survey is conducted annually which allows us to compare responses year-on-year.

Project Description

The 2024 Vincent Library survey will help us review and improve our services so everyone's feedback (members and non-members alike) is invaluable.

If you're a member, we are particularly interested to understand more about:

how you use the library
which services are most important to you
whether your experience of those services is good
how you find out about what is happening at the library
any ideas you have for improvement

If you're not a member (don’t have a library card or never even been to Vincent Library), you can still do this survey! Start by telling us why you're not using the library at the moment.

Share your thoughts

Please take a few minutes to complete the survey below, we'd love to hear from you.

You can also contact us in any of the following ways:

By phone 9273 6000
By email mail@vincent.wa.gov.au(External link)
In person at the City of Vincent Community Centre, 99 Loftus Street, Leederville (during business hours). Note: From 23 October, Customer Services are temporarily located here due to building works in the Administration Building foyer. Signage will be in place.
In writing, by mail to PO Box 82, Leederville, 6902

This consultation closes 4pm Tuesday, 12 November 2024.

Hard copy surveys are available on request.

What will happen next?

Community feedback will be used to maintain the good things that we are currently providing and to improve on the gaps, so we provide library customers with the resources, programs and services they want.

If you'd like to be kept updated via the library e-newsletter, you can subscribe using the survey below.

Information on this page is available in alternative formats on request.