Customer Service Charter

We want to make it easy for our customers to do business with us.

The City is proposing a new Customer Service Charter that simplifies the previous charter so it is easier to understand sets out our commitment to our customers.

The draft charter establishes standard timeframes for customer requests regardless of what communication channel you choose to contact us on and also includes more information around digital channel improvement.

Share your thoughts

The consultation period will be open until Friday 26 August 2022.

You can share your thoughts with us in several ways:

• By email, to mail@vincent.wa.gov.au

• By Phone, to 9273 6000

• In person, at The City of Vincent Library, 99 Loftus Street Leederville (during opening hours)

• By mail, to PO Box 82, Leederville, 6902

What happens next?

After the comment period closes, City staff will summarise all feedback and present recommendations to Council.

For more information, please contact the City on 9273 6000 or mail@vincent.wa.gov.au