City of Vincent New Website

The City of Vincent Customer Experience Project commenced in late 2021 to review the City’s customer service touchpoints.

The project is entitled ‘Making it Easy’ as we aspire to make it easier for our customers to do business with us.

The City of Vincent website refresh is a key aspect of the Customer Experience Project.

Our team is currently working on an in-depth restructure of our current website in order to make it more user friendly, more functional and more accessible.

Execution

Our process is divided in three phases:

Phase 1 - Observation and Analysis

• Review website features and performance
• Review web design and brand application proficiency
• Review text content clarity and relevancy
• Assess residents' needs
• Assess staff needs

Phase 2 - Restructure and Development

• Develop new website organisation and navigation
• Develop new page templates and layouts

Phase 3 - Creation and Migration

• Create new website
• Migrate content from old website to the new website
• Monitor the transition

Objectives

Our main focus will be to:

• Enhance the website user experience - with clear and organised content and a smoother navigation across the pages
• Enhance the website features and automations - so our staff and residents can use the website as a tool to help them in their daily tasks and enquiries
• Enhance the informative content - so users can find clear answer to their questions
• Enhance website interactivity - to encourage the community to interact with us

Next steps

At this stage, we would like to gather feedback from the community in order to hear what changes they would like to see in the new website.

Get involved

Share with us your thoughts on City of Vincent website by completing the survey below.

Feedback closes on 31 August.